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Caution
You're viewing documentation for a previous version of ScyllaDB Enterprise. Switch to the latest stable version.
In the event there is an issue you would like to report to ScyllaDB support, you need to submit logs and other files which help the support team diagnose the issue. Only the ScyllaDB support team members can read the data you share.
In general, there are two types of issues:
Scylla failure - There is some kind of failure, possibly due to a connectivity issue, a timeout, or otherwise, where the Scylla server or the Scylla nodes are not working. These cases require you to send ScyllaDB support both a Health Check Report as well as Core Dump files (if available).
Scylla performance - you have noticed some type of degradation of service with Scylla reads or writes. If it is clearly a performance case and not a failure, refer to Report a performance problem.
Once you have used our diagnostic tools to report the current status, you need to Send files to ScyllaDB support for further analysis.
Make sure the Scylla system logs are configured properly to report info level messages: install debug info.
Note
If you are unsure which reports need to be included, Open a support ticket or GitHub issue and consult with the ScyllaDB team.
The Health Check Report is a script which generates:
An archive file (output_files.tgz) containing configuration data (hardware, OS, Scylla SW, etc.)
System logs
A Report file (<node_IP>-health-check-report.txt) based on the collected info.
If your node configuration is identical across the cluster, you only need to run the script once on one node. If not you will need to run the script on multiple nodes.
Note
In order to generate a full health check report, scylla-server and scylla-jmx must be running. Note that the script will alert you if either one is not running. By default, the script looks for scylla-jmx via port 7199. If you are running it on a different port, you will have to provide the port number at runtime.
Procedure:
Run the node healthcheck:
node_health_check
The report generates output files. Once complete, a similar message is displayed:
Health Check Report Created Successfully
Path to Report: ./192.0.2.0-health-check-report.txt
If an error message displays check that scylla-server and scylla-jmx must be running. See the note in Health Check Report.
Follow the instructions in Send files to ScyllaDB support.
When Scylla fails, it creates a core dump which can later be used to debug the issue. The file is written to /var/lib/scylla/coredump. If there is no file in the directory, see Troubleshooting Core Dump.
Procedure
The core dump file can be very large. Make sure to zip it using xz or similar.
xz -z core.21692
Upload the compressed file to upload.scylladb.com. See Send files to ScyllaDB support.
In the event the /var/lib/scylla/coredump directory is empty, the following solutions may help. Note that this section only handles some of the reasons why a core dump file is not created. It should be noted that in some cases where a core dump file fails to create not because it is in the wrong location or because the system is not configured to generate core dump files, but because the failure itself created an issue where the core dump file wasn’t created or is not accessible.
If Scylla restarts for some reason and there is no core dump file, the OS system deamon needs to be modified.
Procedure
Open the custom configuration file. /etc/systemd/coredump.conf.d/custom.conf.
Refer to generate core dumps for details.
Note
You will need spare disk space larger than that of Scylla’s RAM.
If the scylla/coredump directory is empty even after you changed the custom configuration file, it might be that Automatic Bug Reporting Tool (ABRT) is running and all core dumps are pipelined directly to it.
Procedure
Check the /proc/sys/kernel/core_pattern file.
If it contains something similar to |/usr/libexec/abrt-hook-ccpp %s %c %p %u %g %t %h %e 636f726500 replace the contents with core.
If you are experiencing a performance issue when using Scylla, let us know and we can help. To save time and increase the likelihood of a speedy solution, it is important to supply us with as much information as possible.
Include the following information in your report:
A complete Health Check Report
A Server Metrics Report
A Client Metrics Report
The contents of your tracing data. See Collecting Tracing Data.
There are two types of metrics you need to collect: Scylla Server and Scylla Client (node). The Scylla Server metrics can be displayed using an external monitoring service like Scylla Monitoring Stack or they can be collected using scyllatop and other commands.
Note
It is highly recommended to use the Scylla monitoring stack so that the Prometheus metrics collected can be shared.
There are several commands you can use to see if there is a performance issue on the Scylla Server. Note that checking the CPU load using top is not a good metric for checking Scylla.
Use scyllatop instead.
Note
To help the ScyllaDB support team assess your problem, it is best to pipe the results to a file which you can attach with the Health Check report.
Check the Send files to ScyllaDB supportgauge-load. If the load is close to 100%, the bottleneck is Scylla CPU.
scyllatop *gauge-load
Check if one of Scylla core is busier than the others:
sar -P ALL
Check the load on one CPU (0 in this example)
perf top -C0
Check if the disk utilization percentage is close to 100%. If yes, the disk might be the bottleneck.
ostat -x 1`` to observe the disk utilization.
Collect run time statistics.
sudo perf record --call-graph dwarf -C 0 -F 99 -p $(ps -C scylla -o pid --no-headers) -g sleep 10
Alternatively, you can run the sudo ./collect-runtime-info.sh ` which does all of the above, except scyllatop and uploads the compressed result to s3.
The script contents is as follows:
#!/bin/bash -e
mkdir report
rpm -qa > ./report/rpm.txt
journalctl -b > ./report/journalctl.txt
df -k > ./report/df.txt
netstat > ./report/netstat.txt
sar -P ALL > ./report/sar.txt
iostat -d 1 10 > ./report/iostat.txt
sudo perf record --call-graph dwarf -C 0 -F 99 -p $(ps -C scylla -o pid --no-headers) -g --output ./report/perf.data sleep 10
export report_uuid=$(uuidgen)
echo $report_uuid
tar c report | xz > report.tar.xz
curl --request PUT --upload-file report.tar.xz "scylladb-users-upload.s3.amazonaws.com/$report_uuid/report.tar.xz"
echo $report_uuid
You can also see the results in ./report dir
When using Grafana and Prometheus to monitor Scylla, sharing the metrics stored in Prometheus is very useful. This procedure shows how to gather the metrics from the monitoring server.
Procedure
Validate Prometheus instance is running
docker ps
Download the DB, using your CONTAINER ID instead of a64bf3ba0b7f
sudo docker cp a64bf3ba0b7f:/prometheus /tmp/prometheus_data
Zip the file.
sudo tar -zcvf /tmp/prometheus_data.tar.gz /tmp/prometheus_data/
Upload the file you created in step 3 to upload.scylladb.com (see Send files to ScyllaDB support).
Check the client CPU using top. If the CPU is close to 100%, the bottleneck is the client CPU. In this case, you should add more loaders to stress Scylla.
Once you have collected and compressed your reports, send them to ScyllaDB for analysis.
Procedure
Generate a UUID:
export report_uuid=$(uuidgen)
echo $report_uuid
Upload all required report files:
curl -X PUT https://upload.scylladb.com/$report_uuid/yourfile -T yourfile
For example with the health check report and node health check report:
curl -X PUT https://upload.scylladb.com/$report_uuid/output_files.tgz -T output_files.tgz
curl -X PUT https://upload.scylladb.com/$report_uuid/192.0.2.0-health-check-report.txt -T 192.0.2.0-health-check-report.txt
The UUID you generated replaces the variable $report_uuid at runtime. yourfile is any file you need to send to ScyllaDB support.
If you have not done so already, supply ScyllaDB support with the UUID. Keep in mind that although the ID you supply is public, only ScyllaDB support team members can read the data you share. In the ticket/issue you open, list the documents you have uploaded.
Procedure
Do one of the following:
If you are a Scylla customer, open a Support Ticket and include the UUID within the ticket.
If you are a Scylla user, open an issue on GitHub and include the UUID within the issue.
Scylla benchmark results for an example of the level of details required in your reports.
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